Rewards & Sales
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How do points multipliers work?
The number of Rewards points you accumulate for each purchase depends on the Rewards tier you’re in. Everyone with a Rewards account will accumulate at least 1 Rewards point for every dollar spent. See our Rewards page for tier by tier benefits. -
What can Rewards points be used on, and do they combine with other discounts?
You can redeem Rewards points on any physical products purchased from our website, including special sales and clearance items! They can be redeemed alongside any currently valid sales/promotions available at checkout. Rewards points cannot be used to purchase e-gift cards, or for in-store purch... -
How do I use the Rewards points I’ve earned?
When you’re shopping on the PLG website, be sure to log in to your account. Once you're logged in, navigate to checkout and the points redemption will display as a dropdown menu right above the discount code field. There, you can select the amount of points you want to redeem via a drop down menu... -
Will my Rewards expire? I know I want more PLG in my life, just not today.
Rewards points will expire after six months of inactivity in the Rewards program. As long as you place an order on the PLG website or complete a campaign in that timeframe, like joining our Insiders community, your Rewards are safe for another 6 months! -
Are there ways to earn Rewards points other than by making purchases?
Yes! Our Rewards program offers various opportunities to earn some extra Rewards points. Some of these include following PLG on social media, reviewing items you’ve purchased, or referring friends who then make qualifying purchases on our website! You can take a look at those campaigns on the Rew... -
Tell me more about referring a friend for Rewards points!
Have someone in your life who might love our leather as much as you? Head over to the Rewards home page, where you can enter their email address! PLG will send that friend a unique single-use-link with a coupon code, which will save them 30% on any Premium items available on our website! As long ... -
Occasionally, PLG will hold a Double Points Day! For these special events, purchasing products from this event will result in TWO Rewards points for every dollar spent on PLG products, regardless of what Rewards tier customers are in. The best way to find out when these events will take place is ...
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Our Rewards program is tied directly to the PLG website, so Rewards are only earned for purchases made online.
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Where can I see my Rewards points activity and my balance?
While shopping on the PLG website, simply click on the link for our Rewards page, and from there, the option to sign in will appear. After signing in, your Rewards points balance will be displayed, as well as the Rewards points history. -
Troubleshooting tips for applying Rewards Points at checkout
When you are shopping on the PLG website, be sure you're logged in! Once you're logged in and you proceed to checkout, the points redemption should display as a dropdown menu right above the discount code field. If you don't see that drop down menu, here are some tips that may help: Clear your c... -
Don’t panic! Those Rewards points aren’t gone until they’ve been redeemed for a discount. They are simply still attached to that virtual cart! Should this occur, navigate back to the cart and refresh the page. If that doesn’t help, clearing the browser’s cache and cookies should do the trick! Fee...
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What happens to points I've used if I return an order?
Our Rewards points function like a single-use coupon, meaning that once they are redeemed for a discount on an active order, they cannot be reinstated to your account, even if you return part or all of your order. -
Reward points are non-transferrable and Rewards accounts can not be combined. In order to accumulate Reward points, be sure to use the email address associated with your Rewards account.
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Someone special bought me a PLG item as a gift, can I have their Rewards points added to my account?
Rewards points cannot be transferred from one unique customer to another. -
Discount codes cannot be applied to orders placed prior to the start of the sales promotion or after the code has expired. We cannot guarantee the same sale price on a replacement purchase of an item in a new color or size if the original sale is no longer active. We cannot offer a price match be...
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How can I keep my points from expiring?
Points can be kept from expiring by keeping your account active and participating in a Qualifying Activity, such as Making a Purchase, Redeeming Points, Signing up for SMS Alerts, following us on Social Media (Facebook, Pinterest, Instagram,) Reading Our Content, Successfully Referring a Friend a... -
Signing up is easy! Simply create an account by entering your email and verifying your account with the four digit code sent to your email. It’s free to join and you will automatically be signed up to receive emails with exclusive access to sales, promotions, and all of our newest drops. If you...
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How Do I Log In to My Account?
Accessing your account is easy! Simply navigate to the Account Page where a panel titled "Sign-Up or Log-In To Earn Points & Track Orders" will appear from the left of your screen. From there, you will want to enter the email associated with your account and click "Get Log-In Code." This will... -
How do I use a gift card and a discount code for a purchase together?
On the checkout screen you will see a field to enter either a 16-character gift card/merchandise credit code or a discount code. Once you enter your gift card/merchandise credit code into that field and click "Apply," the field should repopulate, allowing you to enter a discount code as well. -
How do rewards points interact with gift cards?
Gift Cards can not be purchased via Reward point redemption, and purchasing or redeeming Gift Cards will not result in the accumulation of Rewards points. -
How many points can I redeem per order?
Rewards points can be redeemed in increments of 100 points, up to 1000 points on a single order. Each 100 Rewards points you redeem results in a $5 discount! -
I already have an account. Do I need to create a new one to earn rewards?
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person. -
I made a purchase before creating a Rewards account, do I get points for those?
Rewards begin to accumulate for purchases after you have activated your Rewards account. If you have questions about whether your order qualifies to accumulate points, please contact customer service via support@portlandleathergoods.com. -
What is a Qualifying Activity?
Qualifying Activity to keep your account active includes Making a Purchase, Redeeming Points, Signing up for SMS Alerts, following us on Social Media (Facebook, Pinterest, Instagram,) Reading Our Content, Successfully Referring a Friend and joining the PLG Insider’s Group on Facebook. -
When will Birthday and Anniversary Points be added to my account?
Birthday points are added to active accounts on the day of your birthday! Our Rewards Program platform enforces a mandatory 30 day waiting period for Birthday Points. If you have added your birthday to our system and your birthday is more than 30 days away, you will receive your points on your bi... -
When will my points appear in my account?
Your reward points will appear in your account 24 hours after the purchase has been made. -
Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page. -
Where can I read the Terms & Conditions for The PLG Rewards program?
To read the Terms & Conditions for the PLG Rewards Program, please visit https://www.portlandleathergoods.com/pages/plg-rewards-terms-and-conditions -
Will all of my PLG orders result in Rewards?
Purchases will accumulate points and contribute to VIP Tier escalation if they are placed with an activated Rewards account, and products are paid for using personal payment methods (Credit/debit cards, prepaid gift cards, Express pay methods, etc.). Purchase of products using PLG Gift cards or m...