Miscellaneous

• All About Hats!

  Are the hats lined? Our hats are not lined, but they do have cotton hat bands in the crown. Are the hats waterproof? While the hats are water-repellent, they are not waterproof. We typically do not recommend that you waterproof your hat, however if you would like to apply a waterproofing product...

• Are your shoes waterproof/water resistant?

  As with all of our products, our shoes will be resilient if they experience small amounts of wetness. Our leather boots are not completely waterproof or water resistant. For added protection, we'd recommend applying a waterproofing product to the leather prior to use. As with any treatment you ap...

• Can my shoes be resoled?

  Welted Chelsea Boots and Welted Brooklyn Boots are constructed with a true Goodyear welting process and can be resoled. All women’s styles are cemented and have decorative stitching - meaning they cannot be resoled.

• Do the boots have removable insoles?

  The boots do not have removable insoles. If you need to add inserts/orthotic insoles we would recommend going up a full size.

• Do you have wide fit boots for women?

  While we do not offer wide fit styles, the women's boots are all “EE Width.” In the US, shoe sizes come in up to 9 widths- AAA being the most narrow, and EEE being the widest, making EE a wide fit. All of our styles have been designed with comfort in mind, and this includes a slightly wider footb...

• Do your shoes have arch support?

  Our shoes were not designed to focus on arch support, so it is not a dominant quality in our footwear. Our design focus was on overall comfort, and most of our shoes can be expected to have a bit of a wider fit and additional cushion in the insole.

• Do you take orders for custom items or offer alterations to your designs?

  As a handmade leather goods company, we receive a lot of queries about custom work. Unfortunately, we aren't able to offer bespoke craftsmanship to our customers. Even small changes to designs significantly disrupt the flow of production, which is why we aren't able to accommodate those requests....

• How are your shoe sizing guides measured?

  The measurements for the shoe sizing guide are taken from the inside foot bed.

• How do I care for my leather that I've had for a while?

  After a few months of continuous use, you may find that you'd like to condition the leather to restore its luster, and buff out any dry spots or scuffs. There are many leather conditioning products to choose from, but please note that adding an oil-based conditioner may darken the leather somewha...

• How do I care for my new leather?

  The majority of our leathers are naturally conditioning and on their own and should not need to be treated with a conditioner right off the bat! As you begin to use your leather, you'll notice that it will naturally condition itself from the inside out, developing a beautiful sheen and naturally ...

• How do I clean the leather?

  For light duty cleaning like regular wear and small spills, we suggest our Natural Leather Cleaner. Weiman’s Cleaning and Conditioning Leather Wipes are also an affordable and accessible option that you can find at most department stores (they are great for car interiors, too)! If the stain is mo...

• How do I condition my leather?

  After a few months of continuous use, you may find that you'd like to condition the leather to restore its luster, and buff out any dry spots or scuffs. There are many leather conditioning products to choose from, but please note: adding an oil-based conditioner will likely darken the color of yo...

• How do you measure your foot?

  Foot length: Stand flat-footed with your heel against a wall. Standing on a ruler or tape measure on the floor, measure from the back of your heel to the tip of your longest toe. Foot width: Measure the flat width across the ball of your foot (the widest point) by stepping on the ruler or tape me...

• I just got my bag and it has a strong scent – why?

  Each of our leather colors is tanned using a unique formula, so variations in scent are normal – some colors have a stronger smell than others! Sometimes products can arrive with a stronger-than-usual odor depending on how recently the hide was tanned. Our leather moves from the tannery, through ...

• My item arrived with a mark, what is it?

  A mark on your item could be one of many things: it could be a light scratch, as these are common with new leather and sometimes even occur in transit. If you think your item arrived with a scratch, please check out our Total Leather Care Guide for more information! However, if this mark looks l...

• My leather is fluffy on the inside, is this normal?

  Bag interiors can have a range of “shagginess” on the interior - this is a normal feature of leather hides and nothing to be alarmed by! Our leather comes from cows and each animal's skin is a different thickness, which affects the tightness or looseness of the grain. Some cows quite literally ha...

• My leather is transferring dye – help!

  The experience of color transferring from leather to clothing is called "crocking" and although it is rare, we do know it can happen with brand new leather goods and it can definitely be alarming! The leather does vary from hide to hide, so it’s tricky for us to predict when this might be the cas...

• My tote doesn’t look exactly like the one in the photo? Did you send me the wrong color?

  We are always happy to review a photo of your tote to make sure that you received the correct color. In the overwhelming majority of cases, the tote is the correct color, however, as leather is a natural material and it is dyed in batches, there is a spectrum within any particular shade. This is ...

• What does "Almost Perfect" mean?

  The difference between Premium items and our Almost Perfect items is the number of natural character marks. All full-grain leather has some natural character marks from the cow’s life — bug bites, scratches, stretch marks, wrinkles and scars. An Almost Perfect product often will have a mark that ...

• What is ''Full Grain'' Leather?

  Full grain leather is the strongest and most durable available. It is real leather and the unique texture and natural imperfections from the cow's life have not been sanded, cut or shaved off. Full grain leather is SIX times stronger than buffed, upholstery, or 'genuine leather'. Rather than wear...

• What is the difference between Smooth and Pebbled leather?

  Simply put, the difference between "smooth" and "pebbled" leather is the way in which the leather is finished, and alludes to your own aesthetic and textural preferences! Pebbled leather is created through a unique tumbling process that gives our bags a slouchier silhouette and relaxed, pre-broke...

• What is Vegetable Tanned Leather?

  Vegetable Tanned Leather is a traditional method of leather tanning that has been used for centuries to preserve animal hides using tannins from wood and bark. The hallmark characteristic of Natural Vegetable Leather is the patina - the process of aging that gives your leather a rich glowing col...