What do I do if my tracking states my package has been delivered, but I didn’t receive it?

Don’t panic! In many cases, carrier services may mark an item delivered prematurely. We ask that you wait it out 5 days, and double check with neighbors and around your property in case your order was misdelivered. If 5 days have passed, please reach out to our customer support team at support@portlandleathergoods.com with your confirmed shipping address and order number.