All of our leather goods are guaranteed for life for manufacturing defects. If you believe that your leather item has a manufacturing defect, please email our customer service team at support@portlandleathergoods.com with photos of the issue, as well as proof of purchase. Proof of purchase can be in the form of either a confirmation email or order number. Our company has been around since 2016 and we still see totes from that first year looking richer and more beautiful than ever! Specific details of our warranty are as follows:
Leather: We believe in the toughness and durability of full-grain leather. Our straps and leather hides should never break, tear or develop holes even around the area of natural character mark. We will be happy to replace your tote or the straps if this happens for the cost of shipping!
Hardware: Rivets, snaps, and metal hardware are guaranteed for the life of your item. If something breaks within the first 6 months of use, let us know and we’ll set you up with a repair and cover your shipping charges. After that, simply cover the cost to ship your item to our workshop and we’ll cover the cost of materials, labor, and shipping back to you for up to two full years. For products over 2 years old, we’re still happy to repair any broken hardware and will cover the cost of materials and labor, we just ask that you cover all shipping costs to and from our workshop. If you’d prefer to have the repairs done locally instead, let us know and we can send you the hardware you need for just the cost of a flat rate envelope!
Stitching: Whenever possible our team is happy to repair the stitching on your item. If the stitching is faulty due to a manufacturing error, we will repair the stitching free of charge, or if the stitching cannot be repaired, we will replace your item within the first 90 days of purchase. If the seam is coming apart due to wear and tear, we simply ask that you cover the shipping charges to and from our workshop so we can make the repair. Unfortunately, internal seams are not always accessible and cannot be repaired. Take care not to over-stress these seams, so they can stay sturdy for years to come!
Zippers: Please note that zippers are not under warranty. Take care not to over-stuff your zippered item, as increased tension can cause zipper malfunction and tears in the zipper fabric.
Footwear: These warranty terms do not apply to footwear purchases. If you are experiencing an issue with your new or recently purchased shoes, please reach out to customer service here.
Items whose design has been modified post-purchase, and items purchased from unaffiliated third-party sellers, are void from our warranty terms.