Returns & Warranty

  • Are returns subject to fees?

    Refunds of returned products will have a flat-rate return label fee deducted from their total. To thank our repeat customers, we do provide complimentary return labels for items being refunded in the form of store credit. Original shipping costs are always non-refundable and will not be refunded ...

  • Can I exchange my item?

    We don't offer exchanges at this time. Customers wishing to "exchange" are welcome to return their item for merchandise credit and place a new order using the credit at your own convenience. Merchandise credit will be issued as soon as your return package starts in transit to us.

  • Can I get a gift receipt for my order?

    Gift receipts can be created for part or all of any order. Have your order number and shipping zip code ready, then Click Here to start.

  • Can I return my online order in-store?

    Absolutely! For the return of online orders to one of our retail store locations, we just ask that you have your order number handy, that the item is in unused condition, and that the item is returned in a timely manner! You can return your order at 808 NW 23rd in downtown Portland, our Portland ...

  • Can I send multiple orders back in one box?

    In order to ensure that you receive your refund in as timely a manner as possible, we do ask that you return separate orders in separate boxes.

  • Do your products have a warranty?

    All of our leather goods are guaranteed for life for manufacturing defects. If you believe that your leather item has a manufacturing defect, please email our customer service team at support@portlandleathergoods.com with photos of the issue, as well as proof of purchase. Proof of purchase can be...

  • What is your return policy?

    In order to return an item, we ask that you submit your request within 30 days of delivery (this window is extended around holidays). To be eligible for a return, your item must be unused and in new condition. Bags should be returned as they were shipped, with tissue stuffed inside and handles ca...

  • When will my refund be issued?

    Refunds for Merchandise Credit will be issued via a digital code sent to your email address as soon as your return package is scanned "In Transit" by FedEx. For refunds to original payment methods, you will receive an email confirming that your refund has been issued as soon as your return is re...

  • Why does the return shipping fee cost more than my original shipping fee?

    Generally, shipping from a residential address to a warehouse costs more than shipping from a warehouse to a residential address. We're able to negotiate bulk shipping rates for outgoing packages due to the high volume of orders we ship everyday. Because our return packages come from a variety of...