Welcome to Our FAQ's!

• Can I add to my order or combine multiple orders?
• Can I change my address after placing my order?
• Can I choose my shipping carrier?
• Can I edit or cancel my order?
• Can I get free shipping?
• I thought you were located in Portland, so why did my order come from Terrell, TX?
• Do you give an additional discount if I order a large amount?

See all articles in Orders & Shipping →

• Can you ship my purchase from the store? Can I have a box to ship this item?
• Can you use points in store? Will this purchase accumulate points for my account?
• Do you have a phone?
• Do you have a public restroom?
• Do you have parking at your locations?
• Do you sell belts?
• Do you sell shoes in-store?

See all articles in Retail Stores →

• Are returns subject to fees?
• Can I exchange my item?
• Can I get a gift receipt for my order?
• Can I return my online order in-store?
• Can I send multiple orders back in one box?
• Do your products have a warranty?
• What is your return policy?

See all articles in Returns & Warranty →

• How do points multipliers work?
• What can Rewards points be used on, and do they combine with other discounts?
• How do I use the Rewards points I’ve earned?
• Will my Rewards expire? I know I want more PLG in my life, just not today.
• Are there ways to earn Rewards points other than by making purchases?
• Tell me more about referring a friend for Rewards points!
• When are Double Points Days?

See all articles in Rewards & Sales →

• All About Hats!
• Are your shoes waterproof/water resistant?
• Can my shoes be resoled?
• Do the boots have removable insoles?
• Do you have wide fit boots for women?
• Do your shoes have arch support?
• Do you take orders for custom items or offer alterations to your designs?

See all articles in Miscellaneous →